In the booming world of e‑commerce, the customer journey doesn’t end at checkout. The post‑purchase experience—shipping, tracking, returns, and exchanges—plays a crucial role in building loyalty. ClickPost, co‑founded by Naman Vijay and Prashant Gupta, has emerged as one of the world’s largest post‑purchase experience platforms, trusted by hundreds of global brands including Walmart, Puma, Nykaa, and Forever New.

👤 The Founders – Naman Vijay & Prashant Gupta

• Naman Vijay (Co‑Founder & CEO): With a strong background in technology and product innovation, Naman drives ClickPost’s vision of creating seamless logistics intelligence. He focuses on product development, partnerships, and scaling the platform globally.
• Prashant Gupta (Co‑Founder): Prashant brings expertise in operations, analytics, and strategy. He ensures ClickPost’s solutions align with the needs of retailers, D2C brands, and logistics providers, while also spearheading growth initiatives.

Together, they identified a universal pain point in e‑commerce: fragmented post‑purchase experiences. Their mission was clear—turn logistics into a brand asset rather than a customer frustration.

⚙️ What ClickPost Offers

ClickPost provides a unified logistics intelligence platform that integrates with carriers, storefronts, and communication gateways.

Key Features

• Multi‑Carrier Integrations: Connects with 500+ carriers worldwide.
• Smart Carrier Allocation: AI selects the best carrier for each shipment, saving up to 22% in logistics costs.
• Branded Tracking Pages: Personalized tracking updates that reduce “Where is my order?” queries by 60%.
• Effortless Returns & Exchanges: Automated workflows that convert returns into exchanges, retaining revenue.
• AI Voice Agents: Handle delivery exceptions and confirmations, freeing up customer support teams.

📊 Market Impact

• Founded: 2016, headquartered in Gurugram, India.
• Monthly Shipments Powered: Over 50 million.
• Customer NPS Improvement: Up to 47% higher Net Promoter Score for brands using ClickPost.
• Clients: Walmart, Puma, Nykaa, Giva, Forever New, and more.
• Global Reach: Integrated with 75+ communication gateways and 50+ storefronts, OMS & WMS systems.

🏆 Why ClickPost Stands Out

• Customer Loyalty Focus: Turns logistics into a brand experience rather than a pain point.
• AI‑Driven Efficiency: Automates carrier selection, tracking, and returns.
• Scalability: Works for D2C startups as well as global retail giants.
• Cost Savings: Reduces logistics costs while improving customer satisfaction.
• Sustainability: By reducing failed deliveries and optimizing returns, ClickPost helps brands cut waste.

✨ Conclusion

ClickPost, founded by Naman Vijay and Prashant Gupta, is redefining how e‑commerce brands manage post‑purchase journeys. By combining logistics intelligence with customer experience, the platform empowers businesses to save costs, reduce support queries, and build loyalty.

In an era where customer retention is as important as acquisition, ClickPost stands as a game‑changing solution for modern commerce—making every delivery, return, and exchange an opportunity to strengthen relationships.